We want you to be happy with your Everanthe order. If you change your mind, you can request a return within 14 days of receiving your order, subject to the conditions below. This does not affect your statutory rights.
Starting a return
Contact us before sending anything back. We will provide the return instructions and the correct return address. Please do not send returns to an address found elsewhere without confirmation.
Return condition
Items should be returned unused, in their original condition and with the original packaging where reasonably possible. Please package the arrangement carefully so that stems and petals are protected in transit.
Return postage
Unless an item is faulty, damaged or not as described, return postage may be the customer's responsibility where permitted by law. We recommend using a tracked service for returns.
Damaged or incorrect orders
If your order arrives damaged, faulty or incorrect, contact us promptly with your order number and clear photographs so we can resolve it.
Custom or bespoke items
Personalised or made-to-order products may have different cancellation and return rights where permitted by law. Any such restriction will be made clear before purchase.
Refund timing
Approved refunds are returned to the original payment method. Bank processing times can vary after a refund has been issued.